TERMS & FAQ

We aim to collect your clothes, clean those to a professional standard, Washing and pressing will be delivered in 24 hours, Premium Laundry gets a time span of 48 hours and Dry cleaning will take 72 hours to complete.

Don’t worry if you’re unsure how your clothes should be treated - we’ll check the label for you and take care of everything.

Yes, we can accept your orders at your convenient way.

If you can’t find a suitable category in online then it’s best to contact Customer Care so we can tell you for sure.

Don’t worry, we’re experts at dealing with this situation! We’ll always do our best to make sure your clothes are handled correctly and with the utmost care. If there’s any doubt or we can’t find a care label, we’ll return the item to you uncleaned so there’s no possibility of damage to your items.

At one of our top notch facilities! We know it can seem strange to give your clothes to a stranger, but our experienced dry cleaners will always handle your clothes with the utmost care and respect.

Our teams use the very highest quality equipment and industry-leading stain removal products available – but some stains can stump even us. We’ll always try our best and we offer a free re-clean if you’re ever dissatisfied with the quality we provide, but unfortunately we cannot guarantee to remove all stains.

We process all Wash, Tumble Dry & Fold orders at a standard 30 degree temperature.

Yes, all clothes are tumble dried at a medium heat. Please make sure your clothes are tumble dry friendly and Premium laundry cloths are hung dried.

Collection and delivery times are spitted to 3 slots Morning (8 am to 10 am), Afternoon (1pm to 3pm) and Evening (6 pm to 8 pm).we’re typically available from 8 am to 8 pm, 7 days a week.

Not at the moment. Currently pickup and delivery needs to be at the same location, but we’ll add multi-location orders very soon.

Yes, you can change the collection or delivery time online or by contacting Customer Care at customercare@washnrinse.in Please note there is a Reschedule fee of Rs.30 is applicable.

Your order history is available online. Open washnrinse site and signin with your credentials to check your order history.

Don’t panic, all you need to do is contact Customer Care at customercare@washnrinse.in to arrange a new time. Alternatively, we will try to contact you and arrange a new collection or delivery time for a period of 30 days. If you’ve not claimed your clothes within 90 days we reserve the right to give them to a registered charity of our choice.

We’re here and happy to help from 8 am to 9 pm on all 7 days a week, Please contact us by email at customercare@washnrinse.in.

Yes, there is a minimum order value of Rs.300 and any order under this amount will be charged at the minimum order value.

Prices are available in our website or you can call us +91 9840 500 440 for any queries or you can mail us at mail@washnrinse.in.

Thanks for getting in touch – you can reach us at mail@washnrinse.in. Alternatively, if you have a suggestion for how we can improve then you can reach the entire team at once at feedback@washnrinse.in.

Please contact the Customer Care team by emailing customercare@washnrinse.in. We treat all complaints with the utmost importance and as an opportunity to improve the quality of our service.